PRIVACY POLICY

1. WHO WE ARE

GTA Garage Door ("we", "us", or "our") is a residential garage door repair and installation service operating in the Greater Toronto Area, Ontario, Canada. We are committed to protecting the privacy of our customers and website visitors in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

Contact: info@gtagaragedoor.com | 647-447-6614

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

When you contact us through our website's contact form, we collect the following personal information:

• Full name
• Email address
• Phone number (optional)
• Service type requested
• Message content you provide
• Promo or coupon code (if entered)

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical and usage data to understand how visitors use our site and to improve our services. This includes:

• IP address (used to approximate your country, region, and city — we do not store the raw IP address itself, only the derived location)
• Device type (mobile, desktop, or tablet)
• Browser type and operating system
• Pages visited and the time spent on each page
• Scroll depth (how far down a page you scrolled)
• Referring URL (the website or source that brought you to our site)
• Traffic source (e.g., Google, Facebook, Instagram, direct visit, or referral)
• UTM parameters (marketing campaign tracking tags included in links, if present)
• Interaction events (e.g., clicking a phone link, email link, or contact button)

This data is collected using a browser session identifier (a randomly generated ID stored in your browser's local storage) that allows us to group page views from the same visit. This identifier does not contain any personal information and cannot be used to identify you directly.

2.3 Information We Do Not Collect

• We do not collect or process payment information through our website.
• We do not use advertising cookies or sell data to third-party advertising networks.
• We do not create personal profiles of website visitors for marketing purposes.

3. HOW WE USE YOUR INFORMATION

3.1 Contact Form Inquiries

The personal information you submit through our contact form is used solely for the following purposes:

• To respond to your service inquiry
• To schedule a service appointment
• To send you information you requested about our services
• To follow up after a completed service call
• To attribute leads to promotional campaigns (if a promo code or tracking tag was used)

3.2 Automatically Collected Data

The technical and usage data described in Section 2.2 is used for:

• Understanding which pages and content are most popular
• Measuring the effectiveness of our marketing campaigns and promotional offers
• Tracking coupon views and clicks to improve our offers
• Identifying how visitors find our website (search engines, social media, direct, referrals)
• Improving our website content, layout, and user experience
• Aggregated, anonymized reporting on website traffic and visitor trends

We will never sell, rent, trade, or share your personal information with third parties for marketing purposes.

4. CONSENT

By using our website and submitting information through our contact form, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy, in accordance with PIPEDA Principle 3. You may withdraw your consent at any time by contacting us at info@gtagaragedoor.com.

For automatically collected data, your consent is provided by continuing to browse our website after viewing this policy.

5. HOW WE STORE AND PROTECT YOUR INFORMATION

Your information is stored securely on our web platform's servers, which are hosted by our technology provider (Base44). We implement appropriate technical and organizational measures — including access controls, encryption in transit, and secure data storage — to protect your personal information against unauthorized access, loss, alteration, or disclosure.

5.1 Data Retention

• Contact form inquiries: Retained for a maximum of 24 months, after which they are permanently deleted.
• Analytics data: Retained for a maximum of 24 months, after which it is automatically deleted.
• Catalog requests: Retained until the catalog has been sent and for up to 12 months thereafter.

6. SHARING OF INFORMATION

We do not sell, rent, or trade your personal information. We may share limited personal information only in the following circumstances:

• Service providers: We use Base44 as our web hosting and application platform provider to store and process data. Base44 acts as a service provider and is bound by contractual obligations to protect your data.
• Legal requirements: We may disclose personal information if required by law, court order, or government regulation.
• Business transfer: In the event of a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to the protections of this policy.

7. THIRD-PARTY SERVICES

Our website uses the following third-party services, each operating under their own privacy policies:

• Google Analytics — We use Google Analytics to understand how visitors use our website, including pages visited, time on page, device type, and traffic source. This data is anonymized and aggregated. Analytics measurement is only activated after you grant consent via our cookie banner. See Google's Privacy Policy and Google Analytics Terms.
• ipwho.is — We use ipwho.is to determine approximate, city-level visitor geolocation (country, region, city) based on your IP address for internal analytics purposes only. No other personal data is shared with this service. See ipwho.is Privacy Policy.
• Google Maps — Embedded map on our contact page. Google may collect data about your visit. See Google's Privacy Policy.
• Base44 — Our web application platform that hosts our website, stores form submissions, and processes analytics data. See Base44's Privacy Policy.

8. YOUR RIGHTS UNDER PIPEDA

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for us to collect, use, or disclose your personal information
• Request deletion of your personal information, subject to legal retention requirements
• Know the purposes for which your information is collected, used, and disclosed
• Know who we have shared your information with

To exercise any of these rights, contact us at info@gtagaragedoor.com. We will respond within 30 days, as required by PIPEDA.

9. DATA BREACH NOTIFICATION

In the event of a breach of security safeguards involving your personal information that creates a real risk of significant harm, we will notify you and the Office of the Privacy Commissioner of Canada as soon as feasible after determining that the breach has occurred, in accordance with PIPEDA's breach notification requirements. We will also take reasonable steps to mitigate the harm and prevent further breaches.

10. COOKIES AND LOCAL STORAGE

Our website does not use advertising cookies. We use your browser's local storage to store a randomly generated anonymous session identifier that helps us understand how visitors navigate our site. This identifier does not contain personal information and expires after 24 hours. You can clear local storage at any time through your browser settings.

If we embed Google Maps on our contact page, Google may set cookies on your browser. You can manage cookie preferences through your browser settings or via Google's ads settings.

11. CHILDREN'S PRIVACY

Our website and services are not directed at individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

12. CONTACT & COMPLAINTS

If you have questions about this Privacy Policy or our privacy practices, or wish to make a complaint about our handling of your personal information, please contact us:

If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada:

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The date at the top of this page reflects the most recent revision. We will not reduce your rights under this policy without your explicit consent. Continued use of our website after changes constitutes acceptance of the updated policy.